AI-first Function Transformation
Make a business-critical function AI First, from target state to changed ways of working, skills, governance and technology in production.
For organizations that want to start where the value is clear, without getting stuck in yet another isolated pilot.
Discuss a function →See what the engagement coversLimited in scope. Thorough in what it changes.
A large group does not have to start with the whole organization. But the part you choose has to change as a whole. We bring business goals, workflows, roles, skills, governance, data and technology together in one coherent transformation engagement.
An executive sponsor with a mandate over the chosen part of the business.
A measurable business result with a clear baseline and an accountable owner.
An engagement that covers people, process, governance and technology.
A credible path from the first production result to further scale.
Four parts have to move together.
Business and process
We prioritize value streams, rebuild workflows and define how people and AI should work together.
People and skills
Roles, decision rights, skills and change management are adapted to the new way of working.
Governance and risk
Accountability, measurement, security and regulatory requirements are built in from the start, which matters most in regulated industries.
Data and technology
The data flows, integrations and AI solutions that are needed go into production with monitoring and clear ownership.
Where a transformation can start.
- Customer service and contact centers
- Claims handling
- Credit or underwriting processes
- Finance, controlling and reporting
- Risk, compliance and document-heavy workflows
- Product, data or software development
Examples of possible areas, not customer references. The exact scope is set by business value, feasibility, risk and the ability to scale.
From target state to operation and scale.
Frame and measure
Scope, baseline, goals, process map and decision gates.
Design
Target processes, roles, governance, change plan, data and solution architecture.
Build and change
AI solutions and integrations in production, alongside new ways of working and skills.
Prove and scale
Track business impact, stabilize operations and decide on the next flow, unit or function.
Not a pilot on the side of the business.
We are glad to develop and prove solutions at limited scale, but only as part of a decided transformation. A standalone proof of concept without a business owner, change plan, measurable impact or path to production is not a Function Transformation engagement.
Not a standalone chatbot or Copilot configuration
Not training alone
Not a strategy that ends in a report
Not a technology implementation detached from processes and roles
Start at the right level.
AI-first Diagnostic
When the current state, priorities and business case have to be established first.
AI-first Function Transformation
When a defined part of the business is to change end to end.
AI-first Company Transformation
When the target state covers the whole company’s operating model.
AI-first Partnership
When you need continuous capacity after or between transformations.
See the method in six domains and the five phases behind all four offers.
Which function has the most value to release?
Have a first conversation with us. We help you judge whether the area is valuable, feasible and scalable enough for an AI-first Function Transformation. If the scope does not hold up, we will tell you.
Discuss a function →